Privacy Policy

This Privacy Policy explains how we collect and process personal information, for what purposes we use it, with whom we may share it, for how long we retain it, and what rights you have in relation to it under the law when browsing the site and using our service ("the Service") or when contacting us, in accordance with Amendment 13 to the Privacy Protection Law, 5741-1981.

Providing information and the consequences of not providing it. It is important to know: You are not required by law to provide us with personal information, but without providing certain information we may not be able to process your request, contact you, or provide you with certain services.

Contact us

For any questions regarding this policy, our use of personal information, or to exercise your rights under the law, you can contact us at the following details:

The controlling owner of the database: MultipanelSIP. Contact person: Ido Yudovsky

• At the email address: Info@multipanelsip.com
• By phone: +972-77-4370130
• In writing to the address: 3 Aviv Street, Hod Hasharon, Israel

The contents of this document are written in the masculine form for convenience only, and are intended for both women and men.

Table of Contents

• Key points
• What personal information do we collect?
• Cookies and other tracking technologies
• How do we use personal information?
• When and with whom do we share personal information?
• Do we transfer personal information abroad?
• How long do we keep personal information with us?
• Data security
• What are your privacy rights?
• Do we make changes to this policy?
• How can you contact us regarding this policy?
• How can you update or correct personal information held by us?
• Delivery of project documents and professional files
• Use and sharing of information as part of project management

Main points

What is important to know about your personal information?

In this section, we have summarized the main topics of this privacy policy for you, in short and plain language. You can read more about each topic later in the document.

What information do we collect? We collect personal information that you provide to us directly as part of using the site, contacting us, registering, ordering, creating an account, contacting or receiving a service, as applicable. In addition, we may collect technical information and information about how the site is used, such as browsing data, device information, IP address, actions taken on the site and other data generated during the use of the site or the services offered on it. For more information on this topic, go to the What personal information do we collect section.

Do we receive personal information from third parties? Depending on the nature of the activity on the site, we may receive information from external sources, such as advertising services, analytics services, social networks, digital platforms, service providers, business partners or other external sources relevant to operating the site, marketing the services or managing the activity. When information is received or collected through third-party services, their use of the information is also subject to their privacy policies and terms. For more information on this topic, go to the Information collected from third parties section.

How do we use your information? We use personal information to operate the site and the service, and for additional purposes for conducting business activities and complying with legal requirements. For more information on this topic, go to the section What use do we make of your information?

In what cases and with whom do we share personal information? We share personal information with relevant external parties when this is required for the operation of the site. For example, we may share personal information for the purpose of providing the service or products, managing the activity, receiving professional services, using infrastructure services, and more. For more information on this topic, go to the section When and with whom do we share your personal information?

Use of Cookies and Information Collection Technologies: The site uses cookies and similar technologies. You can change the settings of these technologies in your browser or device. For more information on this topic, see the section Cookies and Other Tracking Technologies

What are your privacy rights? In accordance with the law, you may contact us with a request to review the personal information about you held by us, and request its correction if it is incorrect, complete, clear or up-to-date. In cases where applicable by law, you may also request deletion of information, or restrict certain uses of information. For any questions or requests regarding privacy, you may contact us using the contact information provided in this policy. For more information on this subject, please see the section on your information rights.

How can you update or correct personal information about you? The easiest way to contact us regarding personal information or to exercise your rights is through the contact details at the beginning of this policy. Where necessary, and to protect your privacy, we will request minimum and reasonable verification details before processing your request.

What information do we collect?

Personal information you provide to us

In short: We collect personal information that is provided to us directly as part of your use of the site, contacting us, receiving a service or any other interaction with us, depending on the nature of our business activity.

We collect personal information that is provided to us by you or on your behalf as part of your use of the site and the service offered therein. Personal information is information that identifies you, or that allows you to be identified through it in a reasonable manner, as well as other information protected by law. We collect such information according to the nature of the activity on the site and our business as the case may be: correspondence with us, details provided as part of forms, and additional details required for the purpose of providing the service, managing the engagement or handling inquiries. The scope and type of personal information collected depends on the nature of your use of the site, the services or products you choose to use, and the manner in which you contact us.

Such information may include:

• name
• Phone number
• Email
• role
• Dealer number / C.P.
• Project address or property address
• Customer details, work orderer or contact person on behalf of the customer
• Details of consultants, planners, contractors, suppliers and professional entities involved in the project
• Business contact details and correspondence
• Contract documents, quotes, work orders and work permits
• Project data, specifications, bills of quantities, estimates and tender documents
• Models, BIM files, drawings, plans, sketches and professional files related to the project
• Technical, engineering or design information relating to the project, to the extent that it includes or may include personal information
• Documentation of meetings, conversations, summaries, decisions, tasks and project management stages
• Invoice details, payments, collection and accounting documentation
• Information provided as part of an inquiry, service request, professional inquiry, or work coordination
• Information about officials in the client's organization or project, as required for the provision of the service
• Details required for identification, verification, documentation or management of a contract, as applicable
• To the extent necessary for communication, identification, documentation, accounting or service handling, we may also collect an ID number.

Information collected automatically

In short: When using the site, technical information and information about how the site is used is automatically collected, through system logs, cookies, measurement tools, monitoring and control technologies, and additional technological infrastructures that the site uses.

When you use the website, technical information and information about how you use the website is collected and stored. This information may include online identifiers, usage data, device data, browser information, operating system, IP address, browser language, access times, pages viewed, referring URLs, approximate location based on IP address, crash data, and other technical data. This information is used for the purpose of website operation, information security, troubleshooting, performance analysis, service improvement, and proper management of digital activity.

• Usage Data. Usage Data is information about how the Site and digital services are used, including pages viewed, actions performed on the Site, searches, interactions with various components, usage times, time stamps, referral data, crash data, and other details recorded in system logs or measurement and analysis tools.
• Device Data. We collect information about the device and browser from which the site is browsed, such as the device type, browser type, operating system, network or Internet provider, relevant device identifiers, IP address, and additional technical settings, to the extent available during browsing.
• Location Data. As part of using the Site, approximate location information based on IP address or similar technical information may be collected. This information does not necessarily indicate the user's exact location, and is used for the purpose of operating the Site, securing information, analyzing usage, and improving the service.

Information received from third parties

Generally, personal information is collected directly from you as part of using the site, receiving a service, performing an action on the site, or contacting us. In addition, depending on the nature of the activity and services operated on the site, we may also receive personal information from other parties. The information received from other parties will be used by us for purposes relevant to the operation of the site and services, such as operating the site and service, handling inquiries, managing contracts, making payments, information security, preventing misuse, improving the service, and complying with legal provisions.

Content and services embedded from other websites

When the website includes content, a component, or another service operated by a third party, that third party may collect information or use cookies and similar technologies in the context of the interaction with that component. The use made by those third parties of the information is also subject to their privacy policies and terms, and we recommend that you review them as necessary. The personal information collected in the context of the use of the website will be stored and processed by the owner of the information, as well as by entities acting on its behalf or for it, in Israel or outside Israel, in accordance with the nature of the service, the infrastructures used, the legal provisions and the arrangements applicable to the transfer and processing of information.

How do we use personal information?

Purposes of using information

In short: We use personal information to operate the site, provide our service or product according to the nature of the activity presented on the site.

We use personal information for various purposes, depending on the activity displayed on our website and your use of our service, including:

• Preparation of bills of quantities, estimates and tender documents
• Examination, analysis and processing of architectural plans, project documents and professional files submitted
• Providing BIM services, including modeling, model management, systems coordination, and quantity takeoff from models
• Management and documentation of projects, tasks, work stages and professional products
• Coordination of work with clients, consultants, planners, contractors and professional entities involved in the project
• Preparation of professional documents, products, reports, files or materials required for providing the service
• Examining the needs of the client and the project in order to adapt the requested professional service
• Maintaining continuity of project management, including documentation of inquiries, decisions, and relevant correspondence
• Management of contract documents, quotes, work orders and service-related business documentation
• Internal control, improving professional work processes and ensuring the quality of products delivered to the customer
• Ongoing operation of the site, services and systems. To operate the site, manage the systems we use, maintain the integrity of the services, perform backups, restores, monitors, ongoing maintenance, health checks, identify faults and improve work processes.
• Professional services. As part of the service, we may use your personal information for the purpose of: examining the request or need for which you contacted us, providing a professional response, preparing proposals, documents, products, opinions, reports, files or other materials required for providing the service, managing the relationship with you, documenting the treatment, maintaining continuity of the service, and coordinating work with you or with relevant parties involved in providing the service.
• Customer relationship management and ongoing operations. Personal information will be used by us to operate our website and business, including: Managing the ongoing operations of the site and business. Preparing quotes and providing ongoing customer service. Maintaining contact with customers, establishing contact following an inquiry, providing operational updates and maintaining documentation of communication with you. Customer retention, adapting professional or commercial materials. When it comes to frontal professional or commercial activity, we may also use the information for the purpose of managing customer files, documenting engagements, providing professional support, preparing relevant documents, or any other reasonable need as required.
• Providing the requested service or product. Personal information is used for the purpose of providing services or products and ongoing operation of the service: Providing services or products, handling orders, coordinating meetings or making contracts. Handling inquiries received via the website form, telephone, WhatsApp or any other means. Ongoing management of the service, tracking inquiries and providing support and customer service. As part of frontal or professional services, we may also collect and process information and data necessary to perform the service, such as documents, technical details, business data or any other information reasonably required for the purpose of performing the contract.
• Analyzing and monitoring usage data and improving the user experience. Personal information and information about the use of the site are used for the purpose of analyzing performance, improving work processes, improving the browsing experience, identifying usage trends, monitoring site activity, and adapting content or services to the way the site is used. For these purposes, the site also uses cookies, system logs, and other measurement and analysis tools. For more information about our use of cookies and other monitoring tools, see the "Cookies and Other Tracking Technologies" section.
• To enable you to use the Site and receive service from us. We use your personal information to enable you to use the Site, provide you with the services offered on it, manage the relationship with you, and provide you with support and assistance as needed.
• Responding to inquiries and contacting us. We use your personal information to handle inquiries you send to us, contact you, respond to questions, requests or service inquiries, and provide you with assistance, support and response regarding the Site, our services or activities.
• To send you operational information and updates regarding our activities. We use your personal information to send you information regarding our products or services, as well as important updates regarding the Site, the Service, the Terms of Use, the Privacy Policy, the procedures relevant to our activities with you, or any other information necessary for the proper operation of the Site, our Service and the relationship with you.
• Use of artificial intelligence-based tools. As part of our business activities, we may from time to time use automated tools, software systems or artificial intelligence tools for internal operations, work process improvement, control, information analysis, automation, response assistance or similar actions related to our business activities, to the extent required and in accordance with the nature of the service and the provisions of the law. The foregoing does not imply that the Site itself provides a service based on artificial intelligence, or that any information provided to us is automatically transferred to an artificial intelligence tool.
• Compliance with the law and protection of rights. Personal information is used to comply with legal requirements, conduct legal proceedings, respond to the requirements of a competent authority, safeguard our rights, protect legitimate interests, prevent offenses, prevent fraud, and handle disputes or claims regarding the operation of the site or services.

When and with whom do we share personal information?

In short: We may disclose personal information to external parties in certain cases as described in this section.

We share personal information with certain external parties when this is necessary for the purpose of operating the site, providing the services, receiving services from external providers, complying with legal requirements, protecting our rights, or in other circumstances detailed in this section.

Suppliers, consultants and service providers. We may share personal information with suppliers, consultants and external service providers, in Israel or abroad, to the extent necessary for the operation of the site, the provision of services or products, the performance of activities on our behalf, ongoing management and support, or the receipt of professional and operational services. These entities will be entitled to access or process personal information only to the extent necessary for the provision of services for us, in accordance with the law and the arrangements applicable to them.

The external parties to whom we may transfer personal information are service providers that belong to the following categories, as applicable:

• Analytics and data analysis providers
• Consultants, planners, architects, contractors, project managers and professional parties involved in the project
• Cloud services, storage, backup and information security
• Providers of technological infrastructure, website maintenance, website hosting and website security
• Legal technologies
• Information security and data backup

We may also transfer information to third parties in the following cases:

• Change in the structure of the activity or business. We also share personal information as part of negotiations, preliminary checks or making a change in the structure of the business activity, such as a merger, acquisition, sale of activity, transfer of assets, change of corporate structure or transfer of the site's activity to another entity, provided that the information is transferred for the relevant purpose and while applying appropriate obligations regarding its retention and processing.
• Judicial, regulatory or legal requirement. We share personal information when we are required to do so by law, by judicial order, by a competent authority, by legal process, or in order to respond to a regulatory requirement, enforce rights, prevent a crime, or protect legitimate interests.
• Google Maps. The Site may include map components, navigation links, address search, location display, or similar services from third parties, such as Google Maps or other mapping services. When using these components, technical information or information required to operate the component may be provided to the relevant service provider, depending on how the component is operated on the Site and the privacy policy and terms of that provider. Unless otherwise stated, we do not retain precise location data of site users for tracking or profiling purposes.

Transferring information outside Israel

The Site and Services rely on infrastructure, cloud services, storage, security, analytics, mailing, support and other technology providers operating in Israel or outside Israel, including through the Site's storage provider. Therefore, personal information may be stored, transferred or processed outside Israel, depending on the nature of the services and infrastructure used. In any case where we transfer personal information outside the borders of Israel, the transfer of information will be done while maintaining information security measures and in accordance with the relevant laws and the terms of this Privacy Policy.

Cookies and other tracking technologies

In short: The site uses cookies, system logs and similar technologies for operation, saving preferences, measurement and improving the user experience.

What are cookies? Cookies are small data files that are stored in the browser or device you use when browsing the site. Cookies are used, among other things, for the proper operation of the site, saving preferences, identifying a browser or device, improving the user experience, securing information, measuring and analyzing activity on the site. Some cookies are deleted when the browser is closed, and others are saved for a longer period of time, depending on the type of cookie and the purpose of its use. In most browsers, you can change cookie settings, block certain cookies, or delete cookies that have already been saved. However, blocking or deleting cookies may affect how the site works or the availability of some services.

The site may use different types of cookies and similar technologies, including:

• Cookies necessary for the operation of the site and services
• Functional cookies to save preferences and settings
• Cookies for measuring, analyzing and controlling the performance and use of the website

Some of the cookies or technologies used on the Site are operated by third parties who provide services related to the Site, such as infrastructure, analytics, implementation, measurement, advertising, support or other external components. The use of cookies and similar technologies by these third parties is also subject to their privacy policies and terms.

What personal information is collected through cookies? Depending on the types of cookies and tools used on the site, information may be collected such as IP address, online identifiers, browser and device data, operating system, browser language, access times, pages viewed, actions taken on the site, source of referral to the site, length of stay on the site, usage preferences, approximate location based on IP address, and other technical data. In appropriate cases, this information may be associated with other personal information held by us or by the relevant service providers.

For what purposes do we use cookies? The site uses cookies and similar technologies for the following purposes:

• Proper operation of the site and services
• Information security
• Preventing malfunctions
• Improving the user experience
• Enabling third-party components and services
• Measuring and analyzing website performance and usage
• Enabling location-based services, including displaying maps, finding approximate location, searching for addresses, getting directions, or similar services.

Changing, deleting and blocking cookies. In most browsers, you can change your cookie settings, be notified when a cookie is being created, block certain cookies or delete cookies that have already been saved on your device. However, blocking or deleting cookies may affect how the website works or the availability of some services.

For more information about managing cookies in common browsers, you can refer to the help pages of the browser you are using, such as Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Edge.

Additional options for managing cookie preferences. In addition to the settings available in the browser or device you are using, you can also review an external tool for managing interest-based advertising preferences, available at:
https://optout.aboutads.info/
This tool is operated by a third party and is not operated by us. It may allow management of some advertising preferences or interest-based cookies, subject to the terms, policies, and support of the relevant parties. Therefore, it is recommended to also use the browser, device, or selection mechanisms available on the site, to the extent available.

Google Analytics and third-party analytics tools

When the website uses third-party analytics tools, such as Google Analytics or similar tools, information about the use of the website may be collected and provided to the relevant service providers for the purpose of measurement, usage analysis, reporting, improving the website and services, information security and monitoring the website's activity. This may include technical information and information about how the website is used, such as IP address, online identifiers, device and browser data, pages viewed, usage times and actions taken on the website. The use of information by the analytics providers is also subject to their privacy policies and terms.

When Google Analytics is enabled on the website, you can also review the opt-out tool offered by Google, in addition to the options for blocking and changing cookies in the browser.

How long do we keep personal information?

We retain personal information for as long as it is required to operate the site and our business activities, manage our relationship with you, handle inquiries, comply with legal obligations, manage procedures, protect our rights, resolve disputes, record business, and for retention periods required by law. Once the information is no longer required for the purposes for which it was retained, we will delete, anonymize, or restrict access to it, as appropriate, and in accordance with technical feasibility and the nature of the systems in which it is retained.

Information security

In short: We implement reasonable technological, physical and organizational measures designed to protect personal information and comply with legal requirements.

We work to protect personal information through appropriate security measures, internal procedures, access controls, technological and organizational measures, and arrangements with relevant suppliers, in accordance with the nature of the information, its sensitivity, the scope of the activity and the risks involved in processing it. However, no security system is completely immune, and complete protection against unauthorized access, malfunction, intrusion, disruption, loss, disclosure or unauthorized use of information cannot be guaranteed. In the event of a security incident, we will act in accordance with applicable procedures and legal requirements, as applicable.

Age restriction

The Site and Services are not intended, as a rule, for minors, unless otherwise stated or if the nature of the service requires it. Personal information about a minor must not be provided to us without appropriate authorization from a parent, guardian or other authorized entity, as applicable. To the extent that personal information concerning a minor is provided to us as part of an inquiry, engagement, receipt of a service or other activity with us, the information will be used by us only for the purpose for which it was provided, in accordance with the nature of the service and the provisions of the law. When providing information concerning a minor, one should avoid providing excess information or information that is not required for that purpose.

Your rights regarding personal information

In short: In accordance with the law, you may contact us to request access to personal information about you that we hold about you, and to request its correction if it is inaccurate, incomplete, unclear or out of date. In appropriate cases by law, you also have additional rights, as detailed below.

You have, as applicable and in accordance with the law, the following rights, among others:

• The right to view personal information about you held by us
• The right to request the correction of information if it is not correct, complete, clear or up-to-date
• The right to request deletion of information, in appropriate cases by law
• The right to request to stop receiving marketing messages or advertisements
• The additional rights stipulated by law, to the extent that they apply in the circumstances of the case.

The right to review information. In accordance with the provisions of Section 13 of the Privacy Protection Law, you may request to review personal information about you held in our databases, to the extent that it is identified and associated with you.

The right to correct information. In accordance with the provisions of Section 14 of the Privacy Protection Law, if you find that personal information about you held by us is incorrect, complete, clear or up-to-date, you may contact us with a request to correct it.

Right to erasure. In cases where applicable by law, you may also request the erasure of personal information. The right to erasure will be assessed in accordance with the type of information, the purpose of the processing, the retention obligations applicable to us, and the relevant legal provisions.

The right to withdraw your consent to the use of information. To the extent that certain information is processed based on your consent, you may contact us with a request to consider terminating that processing, subject to law, and in accordance with the nature of the service.

Exercise of rights

To exercise your rights regarding your personal information, or to contact us with any questions regarding this Privacy Policy, you can contact us using the contact details that appear at the beginning of this Policy, at the beginning of the document. We will review your request and respond in accordance with the law and the circumstances of the matter.

To process access, correction, deletion, or other similar requests, we may request reasonable minimum identity verification information, depending on the type of request, the sensitivity of the information, and the nature of the access requested. If the identity of the requester cannot be reasonably verified, we may not be able to complete the request.

Delivery of project documents and professional files

As part of the services we provide, you are responsible for ensuring that documents, plans, files, models or professional materials provided to us are provided lawfully, and that there is appropriate authorization for their delivery for the purpose of receiving the service. We do not request to receive personal information that is not relevant to handling the project, it is recommended that it be removed, reduced or blacked out before delivering the material, to the extent possible and reasonable under the circumstances. Delivering documents or files to us will be considered a declaration that they are provided for the purpose of the requested service, and that we are entitled to review them, store them, process them and use them to the extent necessary for providing the service, documenting the treatment, managing the contract and complying with legal requirements.

Use and sharing of information as part of project management

During the course of working on a project, we may be required to review documents, extract data from them, integrate information into work products, ask questions, clarify details, or coordinate work with professional entities involved in the project. Such use or sharing will only be made to the extent required for the professional handling of the project, and to the extent necessary for that purpose. Personal information from project documents will not be used for a purpose unrelated to the service, unless required by law, for the purpose of protecting our rights, or under appropriate authorization. To the extent required to share documents, data, or work products with clients, client representatives, consultants, planners, contractors, project managers, suppliers, or other professional entities, the sharing will be done in accordance with the relevant professional need and within the framework of handling the project.

Are we making any changes to this policy?

We may update this Privacy Policy from time to time. The updated version posted on the Site will be the binding version, and the date of the last update will appear at the top of the Policy. If we make material changes to this Policy, we will take reasonable steps to bring them to your attention, for example by means of a notice on the Site or, to the extent appropriate and possible, by direct contact. It is recommended that you review this Policy from time to time to be informed of how we collect, use, store and share personal information.

Last updated on: 10/07/2026